// Policy · Returns

Returns &
Exchanges.

We stand behind our work. Here is exactly what can and cannot be returned, and how to start the process.

Custom-made & personalised suits

Because every custom and made-to-measure suit is produced specifically for you — cut to your measurements, finished with your name, number, flag, and chosen livery — these items cannot be returned or exchanged unless there is a manufacturing defect.

Before production begins, we share detailed artwork proofs and confirm every measurement. Please review these carefully, as once the suit enters production it becomes a one-of-a-kind item that cannot be resold.

Defect exception: If your suit arrives with a clear manufacturing fault — incorrect stitching, fabric flaw, or a mistake in the approved artwork — contact us within 14 days of delivery. We will inspect the claim and, if valid, repair or remake the suit at no cost.

Off-the-shelf replica suits

Non-personalised replica suits ordered in standard sizes are eligible for return or exchange under the following conditions:

  • Returned within 14 days of delivery.
  • The suit is unworn, unwashed, and undamaged.
  • All original tags and packaging are intact.
  • No custom embroidery, name tapes, or personalisation has been added.

Items that show signs of wear, smell of perfume or smoke, or are missing tags will not be accepted and will be returned to you at your expense.

How to start a return

  1. Contact us first — do not send anything back without approval. Use the contact form or email us with your order number and reason for return.
  2. Wait for approval — we will review your request and, if eligible, send you a return authorisation and shipping instructions.
  3. Pack securely — repack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship with tracking — send the package to the address we provide using a tracked courier. Keep your receipt and tracking number.

Return shipping costs are the responsibility of the customer unless the item was sent in error or is defective.

Go to contact page →

Exchange for a different size

If your standard-size replica suit does not fit, you can exchange it for a different size within 14 days, subject to stock availability.

  • The suit must be unworn, with tags and packaging intact.
  • Contact us first to confirm the size you need is available.
  • We will send the replacement once we receive and inspect your return.

If the size you need is out of stock, we can offer a refund or place you on a priority waitlist. For a truly tailored fit, consider our made-to-measure service on your next order — it is available at no extra cost.

Refund timing

Once we receive your returned item, we inspect it within 2 business days. Approved refunds are processed back to the original payment method.

  • Credit / debit cards: 5–10 business days, depending on your bank.
  • Express wallets (Apple Pay, Google Pay, PayPal where available): 2–5 business days.

You will receive an email confirmation once the refund is initiated. If you do not see it within the window above, contact us with your return tracking number and we will trace it.

Still have a
question?

Our team is here to help. Reach out and we will get back to you within one race day.